Aboriginal Housing Officer
||Up to $75,000
||General Manager; Area Manager
Access to secure, affordable, appropriate housing contributes to improved outcomes for Aboriginal people. We need more social, affordable and private market housing and more of it needs to be delivered and/or managed by Aboriginal providers. Service provision by Aboriginal organisations strengthens self-determination and brings additional benefits because Aboriginal organisations are better at culturally appropriate service delivery.
NSWALC Housing Ltd (NHL) has been established with a strong focus on the growth of Aboriginal housing. Across both the Aboriginal and general housing sectors, NHL will also:
- drive quality improvements in delivery of culturally sensitive services and culturally appropriate dwellings
- drive the employment of Aboriginal staff and the creation of valuable career paths
- increase opportunities for Aboriginal-owned businesses to deliver housing and asset services
- provide a stronger voice for Aboriginal people in development of policy and practice, and support the operation of state and national-level peaks for Aboriginal community housing.
NHL is a wholly owned subsidiary of the New South Wales Aboriginal Land Council (NSWALC). NSWALC is a self-funding statutory authority, governed by a democratically elected Council (established under the Aboriginal Land Rights Act ), and is responsible for protecting and promoting the rights and interests of Aboriginal people in NSW. NSWALC acts to ensure a better future for Aboriginal people by working for the return of culturally significant and economically viable land, pursuing cultural, social and economic independence for its people and being politically pro-active and voicing the position of Aboriginal people on issues that affect them
The Aboriginal Land Council network operates as a two-tiered system consisting of NSWALC (including Zone Offices) and 120 Local Aboriginal Land Councils (LALCs). For more information regarding the Aboriginal Land Council network, access: http://www.alc.org.au
Primary purpose of the role
- NHL Aboriginal Housing Officers sit at the core of the organisation. They are primarily responsible for the delivering the full range of Housing management services.
- This includes:
- Conducting fair and transparent property allocations
- Operating in a timely, accurate and efficient way the NHL rent calculation, collection and arrears recovery systems
- Conducting condition reports, tenancy sign up and entry procedures, lease and rent reviews and exit procedures.
- Reporting maintenance requirements.
- Managing and reporting complaints, compliance issues, quality and accountability requirements
- Providing additional information and advice to tenants to assist in sustaining tenancies.
- Aboriginal Housing Officers travel within their service delivery location to facilitate tenancy and property management activities and engage with partner organisations including local support services.
- Aboriginal Housing Officers are also responsible for providing advice and assistance to other people in housing need including assisting people to access social, affordable and private market housing managed by other providers.
- Aboriginal Housing Officers may also be required to represent NHL in the NSW Civil and Administrative Tribunal (NCAT).
Key outcomes and accountabilities
Key Outcomes / Accountabilities for the Aboriginal Housing Officer are:
- Delivering high quality tenancy and property management services in accordance with NHL policy and procedures and with applicable legislation, regulatory requirements and funding agreements.
- Showing respect and treating clients and others fairly and courteously.
- Working as part of a team, responding flexibly and constructively to new challenges.
- Supporting a positive cultur
- e consistent with Aboriginal practices and values, contemporary governance standards and ethical decision making.
- Working effectively with NHL’s partners and other external stakeholders.
- Identifying and following safe work practices. Being aware of risks that might impact on the achievement of objectives and escalating these where required. Speaking out about misconduct and inappropriate behaviour.
- Participating in the development and/or review of tenancy and property management operational policies and procedures.
- Participating in NHL staff development programs and other company-wide initiatives as required.
Key challenges and influences
Major challenges facing the position include but are not limited to:
- Dealing with disadvantaged and vulnerable clients and their advocates.
- Managing a significant workload in a newly established company with competing priorities in tight timeframes with a focus on excellent customer service.
- Implementing tenancy and property management systems, policies and procedures for NHL activities in accordance with regulatory requirements, industry standards, government contracts and business partnerships.
- Working collaboratively with a wide range of partner organisations including community housing sector partners, local service providers and Local Aboriginal Land Councils.
- Supporting the NHL strategy to achieve a marked improvement in housing outcomes for Aboriginal people in NSW.
Other NHL staff, staff from NSWALC and the Land Council Network, clients, tenants and other household members, tenant advocates and tenant support agencies, support service providers, government agencies, landlords and others in the real estate industry and the community housing sector, members of local Aboriginal communities including Elders.
· Initially will reports directly to the General Manager; subsequently will report to an Area Manager. Has no direct reports.
· Exercises a range of operational delegations including making recommendations regarding allocation of housing and other resources and for matters relating to rent calculation, collection and arrears recovery.
Success profile: technical skills, knowledge and behaviours
Success in the role will be achieved by demonstrating the following technical skills, knowledge and behaviours:
- Aboriginality – this is an identified Aboriginal position.
- Experience in social housing tenancy and property management and sound understanding of residential tenancies legislation in NSW.
- Understanding of and empathy towards the challenges faced by people needing housing assistance.
- Knowledge and understanding of the cultural practices, values and issues that affect Aboriginal peoples in today’s society.
- Well-developed communication, relationship management and negotiation skills.
- Demonstrated ability to work under pressure and plan personal workloads effectively.
- Relevant post-school qualifications or equivalent experience.
- Current Drivers Licence
- Satisfactory Police and Working with Children Checks