General Manager

Aboriginal Home Care

Australian Unity


Location Negotiable – NSW, Brisbane or Melbourne preferred

 Full Time

 Up to 5 Year Contract

About the organisation

Australian Unity is one of the nation’s oldest mutual companies.

Their heritage goes back more than 175 years to the establishment of Manchester Unity in Victoria and South Australia on 7 December 1840.

Today Australian Unity employs more than 7,500 people providing Wellness services to around one million Australians.

Despite Australian Unity’s dramatic growth and changes, their focus is the same as it was more than 175 years ago: To serve and enhance the wellbeing of its members, its customers and the community.

About the role

The General Manager, Aboriginal Home Care (AHC), will report to the Executive General Manager, Indigenous Services.  This role will attract high level strategic thinkers with strong community connections in the Indigenous sector. It requires an experienced leader with demonstrable cultural capabilities, business acumen and a track record of operational excellence.

As an Executive leader in Australian Unity’s Indigenous Services team this role is responsible for AHC’s branch operations which will include, exceptional customer care and sustainable growth for the business as the highest priority.

The role will develop and support community partnerships with a view to sustainability. Importantly, the accountabilities of the position will align with the Indigenous Services Strategic Plan and will achieve Balanced Scorecard Key Performance Indicators relating to a number of key stakeholder relationships. Business planning will be a core, visible and ‘live’ tool to monitor strategic alignment, achievement of milestones and outputs.

The role will require a leader that can demonstrate:

 Executive program leadership with a community focus, especially in the Indigenous sector

  • Strategic collaboration and ability to partner and work closely with Aboriginal and Torres Strait Islander communities, Government and industry – a strong strategic mindset will be required
  • Capability to inspire and influence a diverse range of stakeholders
  • Operational accomplishment – managing a large, distributed workforce
  • A service delivery/‘on-the-ground’ approach

About you

Your operational capabilities will be your headline claim. You will have complementary stand-out leadership skills and a proven track record for operational excellence in aspects of the Australian community, specifically in the Indigenous sector. You will be able to show you can work effectively across a complex stakeholder landscape to proactively deliver better outcomes for communities. To do this, you will have the following high-level capabilities:

  • Exceptional leadership capabilities
  • Strong organisational skills including the ability to manage financial and administrative systems, business processes, business acumen
  • Exceptional communication skills

To be successful in this role you will be operationally competent with stand-out stakeholder engagement skills; a leader who will have a focus on outcomes and opportunities by working with customers, stakeholders and members of the team. You will bring with you a wealth of knowledge and understanding of Aboriginal cultures, and a proven ability to engage with Traditional Owners and influence Aboriginal community capacity. Your understanding of State and national policy frameworks, government process and good governance has been gained through working in leadership positions in the Australia community.

What we can offer you

  • Competitive salary.
  • Flexible working arrangements.
  • Up to 5 year fixed term contract
  • An inclusive environment where diversity is celebrated.
  • Ongoing professional development.

How to apply

All applications must be made in writing and include the following:

  • Current CV
  • Cover letter outlining why you have applied for the position
  • Your claims against the Key Accountabilities – up to 3 pages

To obtain a copy of the Key Accountabilities, please email or call (02) 8001 6603. Applications which do not clearly address the Key Accountabilities will not be accepted.

Applications are to be emailed to with the heading “Australian Unity – General Manager, Aboriginal Home Care” in the subject line.

Applications must be received by 5pm Monday 9 December 2019

Late submissions will not be accepted.

How to get more information

For further information on the position, please contact Pipeline Talent via phone or email for a confidential discussion or (02) 8001 6603.